Refund policy

RETURN AND REFUND POLICY

Because many Real Hazey products are made to order, we cannot accept returns or exchanges for incorrect size selections, buyer’s remorse, or changes of mind. Please review the product description and size information carefully before ordering.

ORDER CANCELLATIONS

Before production: Orders may be cancelled for a full refund if production has not started. Contact us immediately at Realhazey315@gmail.com with your order number.

During production: If production has already started, only a partial refund may be available. Any production costs already incurred will be deducted from the refund.

After shipment: Once an order has shipped, it cannot be cancelled.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, or different from what you ordered, contact Realhazey315@gmail.com within 30 days of delivery. Include your order number and clear photographs or videos showing the issue.

After reviewing the claim, we may provide a replacement or refund when appropriate. Do not return an item unless you receive return instructions from us.

SHIPPING AND DELIVERY ISSUES

If your shipping address was entered correctly and your package remains undelivered because of a carrier issue, contact us so we can investigate whether a replacement or refund is available.

Customers are responsible for entering a complete and accurate delivery address. If an incorrect or incomplete address causes a failed delivery, the customer may be responsible for storage, handling, redelivery, or replacement costs. Redelivery may take approximately 20–30 business days.

REFUNDS

Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund to your account.

CONTACT

For cancellation, refund, replacement, or delivery assistance, email:

Realhazey315@gmail.com